Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied with Naqi Pro for any reason, you can request a full refund within 30 days of purchase. No questions asked. No forms to fill out.

This applies to all purchases regardless of how much of the app you have used.

How to Request a Refund

Option 1 — Self-serve (fastest): Use the refund link in your Paddle purchase confirmation email. Paddle processes refunds immediately.

Option 2 — Email us: Send your order number to hello@getnaqi.com and we will process it within 1 business day.

What Happens After a Refund

Your license key will be revoked. Pro features will stop working on your next license validation check (within 7 days). Your local data in ~/.naqi/ is not affected — it stays on your machine.

You can continue using Naqi's Free tier after a refund.

Payment Processing

All payments are processed by Paddle.com, which acts as the Merchant of Record. Refunds are issued to your original payment method. Processing time depends on your bank (typically 3–7 business days).

After 30 Days

Refunds after 30 days are considered case-by-case. Email hello@getnaqi.com and we will work with you.